At Visvamasale.in, we aim to provide a seamless shopping experience while ensuring that our customers are fully informed about our cancellation and refund policy. Please take a moment to review the details below.
Order Cancellation:
Before Order Pickup:
If you wish to cancel your order, you have the option to do so within 24 hours of placing the order.
Simply log in to your account on our website and navigate to the “Order History” section. From there, you can select the order you wish to cancel and follow the cancellation prompts.
Once your cancellation request is processed successfully, you will receive a confirmation email, and any payment made for the canceled order will be refunded to your original payment method.
After Order Pickup:
After the order is picked up by the delivery boy for transit, cancellation requests will no longer be accepted. This is because the order is already on its way to you, and we are unable to halt the delivery process at that point.
Refund and Return Policy:
We are committed to offering high-quality products, and we want you to be fully satisfied with your purchase. However, there are certain guidelines regarding refunds and returns:
Refunds: If the cancellation request is made within the permissible time frame (within 24 hours of order placement and before pickup), any payments made for the canceled order will be fully refunded to your original payment method.
Returns: If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support within 48 hours of receiving the item. We will initiate a return process and guide you through the necessary steps to return the item. Once we receive and inspect the returned item, we will offer you a replacement or a full refund, depending on your preference.
Used Products: We regret to inform you that once a product has been used, we cannot accept returns or offer refunds for that item. This policy is in place to ensure the health and safety of all our customers. Please make sure to thoroughly review the product description and details before making a purchase.
Contact Us:
If you have any questions or concerns about our cancellation and refund policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience with us remains enjoyable and hassle-free.
Please note that this policy is subject to change, and any updates will be reflected on this page. We recommend reviewing our policy periodically to stay informed about any modifications.